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Return Policy

If for any reason you are not satisfied with your KarenMichelle.com order, please follow the return policy outlined below:
There is no returns on candles. For all other merchandise, a full refund will be issued if returned within the first 5 business days of the postmark on the shipping box, or merchandise credit will be given for items returned within 15 days of receipt.

All tags and receipts/invoices must accompany the returns and all packaging must be in the same condition it was sent. Merchandise must be in new condition. Worn merchandise will not be credited.

Refunds will be made in the original form of payment.

Shipping and handling charges are non-refundable. Customer is responsible for shipping charges on return items.

Returns are accepted through the mail and in-store.


To return by mail:

Mail to:
Karen Michelle Boutique & Gifts
Attn: Returns
1436 S. Robertson Blvd.
Los Angeles, CA 90035


To return in-store:

Bring in the items you wish to return along with your receipt or invoice to:
Karen Michelle Boutique & Gifts
1436 S. Robertson Blvd..
Los Angeles, CA 90035


Exchanges:

We will make every effort to honor exchange requests provided the merchandise requested is still available. You will be responsible for any price difference between the original purchase and the new item, including any additional shipping charges. Please email info@karenmichelle.com with your exchange request.